6 Month Warranty Card

Warranty Coverage

Blak Sand Footwear Pvt. Ltd. ("Blak Sand") provides a 6-Month Limited Warranty against manufacturing defects in Blak Sand women's footwear ("Products"), provided the warranty claim is submitted within 6 months from the original date of purchase.

All warranty claims must be supported by a valid proof of purchase (original invoice or receipt).

Warranty Exclusions

The following are not covered under the Blak Sand Limited Warranty:

  • Claims submitted after 6 months from the original date of purchase.
  • Products that do not exhibit a genuine manufacturing defect, even if the claim is submitted within the warranty period.
  • Normal wear and tear resulting from regular use.
  • Natural creasing, wrinkles, grain variations, texture variations, or colour changes in genuine leather.
  • Surface scratches, scuffs, stains, or cosmetic marks developed during use.
  • Damage caused by water, excessive moisture, chemicals, or prolonged exposure to sunlight or heat.
  • Damage resulting from misuse, abuse, negligence, improper storage, or inadequate care.
  • Damage caused by accidental impact, cuts, burns, or abrasions.
  • Products that have been repaired, modified, altered, or serviced by any person or service centre not authorized by Blak Sand.
  • Discomfort arising from incorrect size, fit, or style selection.
  • Damage caused by failure to follow the recommended footwear care instructions.
  • Products used for commercial, industrial, or abnormal purposes beyond normal personal use.
  • Any cosmetic or aesthetic variation that does not affect the functionality or structural integrity of the Product.

Claim Process

Customers must submit their warranty claim within 6 months from the original date of purchase by contacting Blak Sand Customer Care.

To process the claim, customers must provide:

  • A valid purchase invoice or proof of purchase.
  • The original Blak Sand shoe box.
  • Clear photographs of the Product showing the reported defect.
  • Any additional information requested by Blak Sand for claim evaluation.

If the proof of purchase is unavailable, Blak Sand may be unable to process the warranty claim.

The Product may be requested for physical inspection by Blak Sand's Quality Assurance team.

During the inspection process, Blak Sand will determine whether the reported issue qualifies as a manufacturing defect under this Warranty Policy.

If the warranty claim is approved, Blak Sand may, at its sole discretion:

  • Repair the Product.
  • Replace the Product with the same or an equivalent style, subject to availability.
  • Provide an alternative resolution deemed appropriate by Blak Sand.

If the claim is not approved, the Product will be returned to the customer with the reason for rejection.

General Terms

  • This warranty is valid only for Blak Sand Products purchased within India.
  • The warranty is applicable only to the original purchaser and is non-transferable.
  • The warranty does not provide for cash refunds or exchanges.
  • Any repaired or replaced Product will continue to be covered only for the remaining period of the original warranty.
  • Blak Sand reserves the right to inspect all Products before approving or rejecting any warranty claim.
  • Blak Sand's decision regarding warranty eligibility and claim resolution shall be final and binding.